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Category Archives for Training

Communication Mistakes in the Workplace from Projections, Inc.

Communication Mistakes in the Workplace

We all know what’s supposed to excite employees – raises, getting out early on Fridays, crazy hat Wednesdays to spice up the humdrum workweek. But does your management team really understand motivation from the perspective of the employee? Put an end to these communication mistakes that are discouraging your employees.

COMMUNICATION MISTAKES LEADING TO WORKPLACE CONFUSION

Sure, we all know those employees who make no genuine effort and complain even when management attempts to improve things. But mature employees respond positively to clear direction and leadership. If several of your employees from different departments were interviewed, would they give the same answers to questions like, “How is the company organized?” Getting a variety of different answers to this kind of question shows a lack of cohesion, or worse, a complete misunderstanding of the corporate goals and chaos at the company.

In short, if you are hearing about little incidents of confusion or mistakes, assume that a deeper underlying issue needs to be addressed. Leadership needs to be trained on the communication mistakes that they are making. Training is not a week-long event for new hires but an ongoing process for all employees.

How Much Does Custom Video Cost - Projections, Inc.

This is where a well-thought out communication strategy involving video, an employee website, and even interactive eLearning can help all employees get on the same page and eliminate confusion.

REMOVING NEGATIVES WITHOUT INTRODUCING POSITIVES

According to a study by the University of Vermont, people from around the world experienced better moods in the morning, dipped throughout the afternoon and peaked again in the evening. The study revealed how managers can’t simply remove negatives, like low pay or long hours, to boost employee motivation. This will only bring employees to neutral.

Once the negatives of the environment are removed, management should begin educating employees about the positives – why it matters personally for employees to succeed at the company. Communicate clearly with employees about how their contributions contribute to the larger goals of the company – this type of employee message creates a giant positive for the entire workforce.

COMMUNICATION MISTAKES OF ENCOURAGING COMPETITION

From a management perspective, it makes sense that the hardest working employees should reap the benefits. Thus to weed out the slackers, you put your employees to the test – who has the best attitude or is the most creative? But in reality, all employees have this potential, and making your staff compete for treats is a surefire way to create resentment.

Instead of encouraging competition, which creates tension between and within employees, encourage respect. Your employees were hired with the confidence that they were skilled and capable. Don’t revoke that respect once they clock in.

The Employee Experience: Your Path to High Engagement from UnionProof

By regularly engaging with employees to let them know their efforts are appreciated, you’ll show them that you respect them, something that can be inspirational for the entire company!

LEAVING OBSTACLES IN THE ROAD

In 2014, Monster discussed a puzzling phenomenon in the workplace that has been growing – employees failing to use paid time off. Their assertion was that companies discourage vacation time in subtle ways; for example, by adopting complicated protocols for requesting time off or rewarding employees who don’t take vacations with more hours. If you find these roadblocks at your company, work to remove them.

Even better, communicate at least annually with employees about the benefits available to them, and how they can take advantage of them. This kind of communication elevates your employer brand and instantly raises employee satisfaction.

By being aware of these common communication mistakes, your management team can operate more smoothly with its employees. It’s not always logistical changes that need to be made, but expectation changes on both sides. The Projections employee communication team can help you connect with employees and set expectations precisely where they should be for your employer brand.

5 Ways You Can Drive a Culture of Engagement

A Culture of Engagement: 5 Ways the Best Employers Create an Engaged Workforce

Concerning results from Gallup’s State of the Global Workplace report suggest that just 13 percent of global employees are fully engaged with their jobs. Additional research from Gallup indicates that absense of a culture of engagement costs the United States an annual $550 billion in lost productivity. The good news? It’s possible to develop a culture of engagement, as indicated below:

1. Run a Purpose-Driven Organization

Employees feel more engaged when they believe that their efforts actually make a difference. Hence, the greater satisfaction among employees at organizations that identify as purpose-driven. According to Path to Purpose author Bill Damon, to be purpose-driven means to possess a “long-term, forward-looking intention to accomplish aims that are…of consequence to the world beyond the self.” Research from Deloitte Insights points to a higher employee retention rate at mission-driven companies with a culture of engagement.

2. Give Employees a Say to Create a Culture of Engagement

Employees at all levels want to feel as if they have a voice. They appreciate corporate leaders who regularly seek their input — and actually consider or even act on their suggestions. The first step to creating a culture of engagement? Increasing the frequency of employee surveys and infusing them with open-ended questions that go beyond the usual multiple-choice format.

Create Engaged Employees With These Three Easy Tips

3. Recognize Employees Who Go Above And Beyond

From gift cards to social media shout-outs, employees crave recognition. High-performing employees push harder if they expect their efforts to be rewarded. According to a TjInsite poll, 35 percent of employees regard lack of recognition as the greatest roadblock to productivity. Recognition doesn’t always have to involve singling out select employees; entire teams may prove more productive if recognized or rewarded for their communal achievements.

4. Hold Managers Accountable To Create More Employee Engagement

Managers play a critical role in keeping employees motivated and keeping employee engagement high. Management expert Victor Lipman firmly believes that people quit managers, not jobs. The most effective managers understand the value of not only short-term productivity but also long-term employee engagement.

Providing leaders with the tools they need to improve engagement is a simple matter of training. Look for interactive programs designed to create better leaders with a wide variety of thought-provoking topics.

5. Provide Regular, Meaningful Training

Employees want to work for companies that have a culture of engagement and that are invested in their long-term growth. This means training not only with the intent of improving current job performance, but also in hopes of developing skills that will help employees make progress on their desired career trajectory. Training should equip employees with the skills needed to achieve challenging, yet manageable workplace goals. This, in turn, drives greater job satisfaction, and ultimately, an engaged workforce. Employee engagement is critical to productivity and innovation — and should therefore be a priority at organizations of all sizes and in all industries. A concerted effort to improve engagement could produce a satisfied, high-achieving workforce made up of individuals who firmly believe in your company’s mission.

Ready to get started? Begin with a powerful new employee orientation video, designed to introduce your company’s culture and values. By welcoming your new hires in the right way, you can reduce turnover, improve morale and succeed at creating a UnionProof culture.

New Technology for HR

Four Ways Technology For HR Is More Effective Than Ever

It’s a great time to be a Human Resources professional. Technological advancements are not only streamlining administrative tasks, but they’re helping HR departments provide employees with better service and allowing HR to connect with workers more effectively. Suitable technology for HR can be the difference between a good company and a great company. Here are just a few of the ways we’re seeing that happening right now:

Merging Employee Self-Service with Process Automation

Minimizing the time you spend on clerical, administrative tasks can free you up to concentrate on more interactive job duties that boost employee engagement, help management and staff communicate better, and enhance the work experience in various other personal ways. These advantages make employee self-service a critical option.

Basic online options have become commonplace for many employees. Online access has for years allowed team members to perform simple tasks, like revising withholding, changing an address or accessing payroll information. Today, the increased automation of more sophisticated businesses processes, including onboarding, performance appraisals, training and more offers you more time to focus on creating a culture of engagement.

Predictive Analytics Disrupting HR

Data Analytics

“Data analytics” is a hot buzzword currently – and with good reason. When applied skillfully, data can reveal valuable information that helps businesses perform more effectively. As an HR pro, analytics present you with an opportunity to assess the job performance of your company’s workforce in a more objective manner than ever before. With these tools, your team can have access to extensive data.  Technology for HR can help improve recruiting, retention, reduce absenteeism, and guide training efforts.

The use of technology to analyze this data to your best advantage is vital:

 

Social Collaboration Tools and Technology for HR

Social media use has become ubiquitous, and its use is still increasing. It’s imperative that HR departments make use of this tool for more than just recruitment tasks. Social media can help you take the pulse of your company and learn how employees view their workplace, management and company culture. Using social collaborative tools allows you to reach out to staff, encourage engagement, build stronger relationships and have impact on your company’s reputation.

RELATED: Shouting Into the Void: Employee Communication and Digital Marketing

Social collaboration tools, such as #slack and Flock are helping Human Resources teams connect with and stay connected to teams of employees, finding faster and simpler ways to answer questions successfully. Online project management tools like monday.com and Trello allow HR teams to create topic-focused discussions internally and provide access to related documents when change is ongoing.

Augmented Reality/Virtual Reality as Training Tools

Perhaps the most exciting way that technology for HR is helping create a better working environment is the way HR is using AR/VR for training. These digital reality options support immersive learning, which is a highly successful method of teaching. Tasks like product assembly and machine operation can be taught far more efficiently with the use of this technology, and trainers and managers can help more employees through AR/VR than they can in a traditional classroom or a one-one-one training environment.

Virtual Reality training also allows employees to practice skills and upgrade knowledge in industries where experience is key, such as healthcare. VR can provide consistent knowledge similar to what video provides but with more interactive, experiential learning.

With growing advancements in the tech industry, it’s an exciting time to be part of Human Resources, a field that’s open to using these tools to create better results and better employees. If your company isn’t quite ready to dive into custom-created virtual training, finding an experienced company to create dynamic video onboarding and training will start you on the path to greater opportunities. Consistent training can help your leaders grow and keep employees union-free, creating your company’s reputation as an employer of choice.

new hire orientation

The One Thing Your New Hire Orientation Is Probably Missing

72 Hours To Inspire New Hire Engagement

After a new hire signs the appropriate forms for Human Resources, does your new hire process end – or do you have a new hire orientation program? Unfortunately, many companies mistake job training for onboarding. Companies offer top talent benefits and perks, interesting work and career opportunities during the recruitment process, and then it’s sink or swim from day one. Managers and Human Resource departments wonder why the people they so carefully selected never “fit in” and leave within a few years. The average employee tenure has decreased to 4.2 years per the U.S. Department of Labor.

So what is your new hire orientation missing? Likely, it’s a focus on creating immediate employee engagement. The importance of delivering a great onboarding experience is becoming more crucial as competition for top talent increases – and establishing your company as an employer of choice grows ever-more challenging.

Fitting In From Day One

New hire orientation has become a critical strategy for helping employees become productive as soon as possible. For a new employee, knowing that they are contributing to the company’s vision and mission has a positive effect on your company’s retention rates. Communicating your company’s larger purpose is a critical strategy for helping new employees assimilate into the company. Onboarding is an employee engagement, socialization and integration process as well as an orientation process. For this reason, many companies spend much of the first 72 hours of new employee onboarding helping the new hire understand the company’s culture and philosophy.

RELATED: HOW TO BUILD A UNION PROOF CULTURE FROM DAY ONE

A successful first 72 hours of onboarding will strengthen your corporate culture. New hires learn the mission of the company and the role they play in the company’s vision for a successful future. It’s a process that helps the new hire “fit in” from day one. The first hours of a new job today are busy ones – but in a different way than traditional orientation programs assumed. Much of the time involves leaders guiding new employees as they get comfortable in the workplace using a variety of communication tools, both online and off.

Four Best Practices for A  Spectacular First 72 Hours

Your organization needs a unique onboarding program to meet the needs of your unique culture and teams. The first 72 hours should be focused towards orienting the employee to the uniqueness of the organization, rather than sitting the person down with unfinished projects other employees may have left behind. Following are some best practices that make a new hire feel welcome, included and appreciated, while also providing critical information about the company and how it operates.

  1. Give the new hire a welcome message from the CEO or other top executives and managers. Give a tour and make introductions in person or via technology like video conferencing. LinkedIn has new recruits join other new hires for icebreakers with leaders sharing information about the company culture.
  2. Provide a company overview. Address topics like the organization’s mission, structure, benefits, and training and development opportunities. Much of this information is ideally delivered via robust new employee orientation videos and websites, designed to celebrate the new employee and welcome them while providing valuable information and often delivering the company’s union-free operating philosophy.
  3. Give the new hire an in-depth presentation on company core values. Zappos presents 10 core values to new hires and the history of those core values to create a bond. This presentation can also reinforce the company’s philosophy on unions because like Zappos, core values can include things like building a positive team and developing “honest relationships with communication” (transparency).
  4. Tell the story of the company, so the culture comes becomes tangible. Videos can present the organization’s history and successes, encouraging the employee to think, “I belong here and can contribute to future success.” At this point, the new hire should be feeling a bond with the company.

Don’t Stop There

Help the new hire begin writing their own company story by connecting them with other employees. Your effective, engagement-focused onboarding process should inspire new employees by sharing success stories of other team members via video. The new hire should feel excitement at the thought of making a unique contribution to organizational success and reinforcing the work culture. Videos of employees sharing inspiring work stories and of customers praising their relationship with the company are powerful engagement tools.

Want immediate engagement and loyalty? Before the new hire even arrives on the scene, make sure the tools they need are in place. Twitter has an onboarding process called “Yes-to-Desk”. When the Twitter new hire starts work, the computer, phone, access to systems and workspace already in place.

Assign your new hires a mentor or “buddy.” Assigning a go-to person who can give feedback and guide your most receptive minds is important. Google asks, doesn’t order, managers to consider assigning a peer buddy to each new hire. A mentor should not be the supervisor because the employee needs to feel comfortable asking questions and having work-related conversations. However, the mentor should also be someone who is highly engaged in your company’s culture and will help create greater engagement.

Discuss career development, expectations and opportunities to personalize the new hire orientation. In the first 72 hours, the information should set the tone and help the employee begin to solidify how he or she will fit in and contribute to the organization. The manager can begin engaging the new hire, in which conversations are held about performance targets.  A word of caution here: expecting an employee to “hit the ground running” is not fair to the new hire and can lead to missteps that haunt the person for a long time. Use this time to engage the new hire and get insight into their vision for their own future.

Institute ways to help new hires embrace company culture, no matter where the person is working. Today, many companies have remote workers, a situation that can make engagement that much more challenging. Mobile enabled onboarding and learning enables remote workers, as well as in-house employees, access to the onboarding program 24-7. L’Oréal’s Fit Culture App is a customized mobile app developed in-house that helps employees understand and live the company culture. It includes texts, videos, employee testimonials, games, real-life missions and the company story.  Most companies can utilize custom videos, web, and eLearning solutions. It’s more cost efficient and employers get access to expertise they may not have in-house.

RELATED: CREATE ENGAGED EMPLOYEES WITH 3 THREE EASY TIPS

New hire orientation should also help the new hire feel comfortable with the company’s technology – a source of immediate collaboration and engagement. Pinterest uses the first few days to promote collaboration. On day one, new hires meet for breakfast in the San Francisco headquarters. After breakfast, they learn “knitting” which is the company’s word for collaboration and seeing the world from different points of view. On the second day, the new hires learn about the Pinterest brand and how feedback is gathered from pinners. At the end of the second day, the person starts work and begins using the internal collaboration technology #Slack.

Be sure to establish metrics that let the organization know whether the onboarding program is effective. Metrics can be quantitative and qualitative. They include measuring the new hire’s engagement level, times the person accessed self-service learning opportunities, turnover, employee satisfaction with onboarding process and performance over a period of time. Google measures results with real data from onboarding initiatives and gets feedback on what the person would change.

At the End of the Day

In order to overcome the missing element of engagement, your onboarding process needs structure. In the “old days” people started their new jobs with little guidance, and much of that guidance was geared at job-specific training.

The first few days of your new hire orientation should be a mix of interactive learning and face-to-face socialization with coworkers, supervisors and managers. When is a person fully assimilated? Michael Watkins, author of The First 90 Days says it depends on the job. High level employees transitioning within the company may take six months, but if coming from the outside, it may be a year. An effective onboarding program can shorten that time considerably. True engagement happens when the new hire truly believe they are a contributing part of the team and drive the desired culture.

There are many onboarding software programs available today. Self-service new hire portals can give employees access to HR forms, policies and procedures, company philosophies on things like unions and customer service, video messages from executives, explanations of benefits, online tours, virtual teams, communication systems, and more. Custom videos, web and eLearning solutions can begin and continue the new hire’s assimilation process.

Successful leaders understand that employee engagement begins on day one but continues as long as the person is working for the company. After the first 72 hours, the real work of socialization accelerates. Some companies like AdTheorent have executive breakfasts within a short time period with new employees to talk about the company’s vision in a relaxed setting. Over the early months, new hires spend time with team members and attend lunches, dinners and team cocktail events. In the final analysis, the key takeaway is that new hire orientation for an  employee in the first 72 hours can bring long-term positive results for the organization.

Grab your free New Hire Orientation Checklist here.

Ready to talk about developing your new hire strategy? Combine Projections’ video, web and eLearning solutions to create a robust and engaging program. Let’s chat now about your company’s unique plan for new hire engagement! 

Increase Employee Engagement

Increase Employee Engagement With These 3 Easy Tips

According to a recent Gallup poll, companies with a high rate of engaged employees rates are 21 percent more productive.

So, that leads us to the idea that having employees who are happy and committed to their work is an essential part of your company’s long-term success. Working to increase employee engagement can help to decrease turnover costs while boosting efficiency and productivity.

Now that we’ve made the case for paying attention to engagement, it’s also vital to mention that a failure to focus on what your employees need will put your company in a compromised position, far more so than any competitor or shift in the market.

We’ve got some quick, actionable tips for improving employee engagement that are by no means a cure-all, but still an excellent starting place! (Read through to the end for some ideas on taking your employee engagement efforts to the next level.)

1. Increase Employee Engagement by Increasing Your Team’s Confidence in Leadership

A Darwin Survey performed a few years ago found that the most important factor in employee loyalty and engagement was confidence in leadership.

Employees want to feel like they are being managed by someone who has vision and experience. The best way to make yourself a better leader is by striving to improve your skill set and industry knowledge.

Some leaders try rest on their laurels, which can lead to big problems. Continuing your education and staying up-to-date on developments within your industry can make your company stronger and your engaged employees more productive.

Your employee engagement efforts

2. Increase Employee Engagement By Working to Improve Company Culture

In short, your company’s culture is a combination of how you interact with your employees and how they interact with each other.

Your job as a leader is to keep your finger on the pulse of your company’s culture. When you have to address interpersonal problems within your company, avoid “meddling” in the personal affairs of your employees. Being completely objective and professional can help you avoid showing favoritism when issues like this arise while you are trying to create engaged employees.

Remember that a solid culture is built on trust and consistency, and that providing your leaders – those who interact with employees daily – with ongoing training can inspire the exact kind of engagement you’re looking for.

And on that note…

3. Increase Employee Engagement By Providing Adequate Training and Equipment

One of the most common sources of employee frustration is a lack of training. This is crucial in the early days of employment, and a well-thought out onboarding process is a large part of future engagement.

If an employee feels like they have not been given the knowledge or tools needed to do their job correctly, they will start to seek other employment opportunities. In fact, the Work Institute reported that 34% of turnover occurred in the first year of employment.

Focus on providing ongoing training to create engaged employees. Vary the medium to engage today’s employees, and take advantage of online video and highly interactive eLearning. Custom solutions are often the best choice when you want to create greater employee engagement while building your company’s best culture.

Next-level engagement solutions for your company may incorporate social media, dedicated websites, shareable content and video, and even continuous feedback loop solutions such as warble and 15five.

Looking for ways to connect with your employees? The team at Projections offers custom video, websites and eLearning, specifically crafted to engage and inspire employees! For over 40 years, Projections has helped employers just like you keep their teams engaged and productive, helping companies create a UnionProof culture from day one, and a reputation as an employer of choice!

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