In the past, monitoring the reputation of your company was more of a word-of-mouth process. In addition, you could look at your BBB rating, scan the newspapers, and, more recently, run a Google search for the company name. However, none of these actions can give you an accurate picture of how the public and other business owners perceive your company. You need to actively use technology to keep an eye on your business’s reputation. Here are three simple but highly effective strategies you can implement today.
Subscribing to an RSS (Rich Site Summary), rather than checking individual websites on your own can save you hours of investigation. First, you will need to choose an RSS Reader such as Newsgator, Amphetadesk and My Yahoo. Then, when you visit a favorite Web page, you can choose the RSS icon. In the future, the site’s content will be delivered to your reader automatically, saving you time and serving as a constant reminder to read pertinent articles about your company.
Setting up Google alerts for your company is another simple and effective way to monitor your company’s online presence. Google will send you an email each time the keywords you choose show up in Google content. For instance, you can simply put a name in quotation marks (“Your Business”) and that exact phrase will trigger a Google alert. However, you need to do more than set a Google alert for the company name. You should also set Google alerts for the names of your company’s leaders, top customers, and any products you manufacture.
Unfortunately, websites are hacked daily. Google Alerts can help you guard against unpleasant public fallout if you set certain keywords. You can set up a string of words like “sex” followed by your website name. If improper content shows up on the site, you will be instantly alerted and can take steps to correct the situation.
Glassdoor.com is a website that promotes transparency in the workplace. Employees, current and potential, can sign up for the website to look for jobs, find proper salary ranges, and check employer reviews. If you want to recruit the best employees, staying abreast of your company’s reviews is particularly important.
Employers need to know how their employees perceive them and to take corrective action if company morale is low. You are unlikely to get the full truth by interviewing your own staff, but employees will be blunt when they can voice their opinions anonymously. Remember to check Glassdoor once a week and keep an open mind about what you find there. Truthful feedback is the best way to cultivate positive employee relations.
When you are union-free, staying abreast of your employees’ feelings is crucial. If you want to be UnionProof, your company must provide a healthy, happy workplace with high employee satisfaction. In addition, you must be fully aware of public perception of your company to stay competitive. Monitoring your company’s online reputation protects the business and employees by enabling you to adjust your practices and do damage control by advancing good press relations.
Your human resources department can save the company much grief by being alert to the online content out there, both positive and negative. These simple actions can give you the information you need to protect your company’s online presence and stay ahead of both competitors and union organizers.
As we move through 2016, employees’ expectations of their employers are growing and changing. To create workplace safety, inclusiveness and a driven team of people, it’s important to focus on strengthening your company culture in a few key ways. The following sections cover those methods and how you can use them.
As companies focus on strengthening communication and forging solid employee relationships, the need for unions will dissipate naturally. Instead of directing your energy toward creating an anti-union environment, a much more positive and effective approach is to create an environment that fosters positive employee relations. This includes a culture that protects its employees against harassment, injuries and layoffs without the need for union intervention. Employees should express confidence that they can approach management openly and receive assistance without having to struggle for their rights. One of the best ways to ensure that all of these factors are in place is leadership training.
How do you determine whether leadership is strong within an organization? Not surprisingly, a study by the Journal of Occupational and Organizational Psychology revealed that commitment and positive attitudes lead to better performance. Thus midlevel managers must be taught to openly display these leadership qualities and pass them down through the organization. By starting at the top, organizational leaders can set an example that reflects a company’s culture and values of openness, honesty and tolerance of all types of people. Incorporating technology such as interactive e-learning has become a popular and effective strategy to keep employees informed and allow them to interact directly with management.
In today’s globalized world, events that have a widespread influence on your employees’ attitudes and behaviors can occur. Holding meetings that address employee concerns and key issues can generate better trust and understanding among co-workers. Similarly, management must directly address how employees can professionally handle serious problems such as harassment and injury. If uncertainty exists or formal systems have yet to be put in place for solving these issues, there is a strong need for better communication. To maintain consistency and keep your employees from fragmenting in different directions, leadership must work to maintain a clear voice that overpowers external uncertainty.
Today’s workforce is the most diverse it’s ever been, with employees at large and small companies coming from many different backgrounds and spanning multiple generations. It’s an exciting time, but also one that means employers are tasked with finding new and more efficient ways to connect and communicate with employees.
The one word that summarizes the future of employee communication is customization. Employers need to customize material, training programs and overall communication to specific audiences to make sure their business runs as smoothly as possible. Here are some examples of how customization can help out in the workplace.
Custom-Crafted Employee Video
Far from the cheesy training videos from the past, today’s custom video creations are fun, inspiring, and not just consistent, but consistently effective. Consider custom video for your message, particularly if you have employees who speak a variety of languages and you need them all to get the same information. Additionally, with the ability to place your video message online, you can reach additional audiences as needed, including employees’ families. This is a great plan if you’re making changes to your benefits plan or if the company is relocating or announcing other big changes. Creating a positive feeling around change can go a long way toward acceptance of that change.
Custom Employee-focused Websites
Creating a powerful and effective employee website can be a challenge, and maintaining it is another proposition altogether. But customization is key – it’s no longer enough to just piggy-back off third party resources – as an employer of choice, your company has to provide customized resources that connect with employees and the all-important secondary audience at home. Creating password-protected sites that protect your company and your employees from outside interference is a great way to inspire trust and confidence in the resources you’re providing online. Including information on the state of your business, your union-free philosophy, Human Resources, and employee benefits is an important part of keeping a happy and healthy workforce. Custom-created websites allow you to keep the content fresh, interesting and relevant, making the information meaningful to employees.
Custom-crafted eLearning Programs
Not nearly as expensive today as they once were, custom-crafted interactive eLearning programs can help you create a sense of community among your employees, as your training and information instantly becomes consistent and spot-on with content employees and managers need. Interactive eLearning can engage your employees, bolster communication and build solid communication across geography, time zones, varying shifts, different jobs – everyone engages in the same way and learns the material you need them to know. Compliance tracking can provide you with the knowledge you need to make sure your eLearning is doing its job.
Custom Messaging through Social Media
Creating social media groups that let employees share information with each other and managers in a more relaxed and comfortable way can be another great method of improving employee relations. The purpose of social media is to build communities and facilitate interaction. (Check out our previous post on this topic, with some great insight, here!) You can use private Facebook groups to share news about your company and start new conversations or to recognize employees for their accomplishments, and you can use Twitter to communicate fast, short updates to your employees.
Employee communication is more important now than ever. Learn how to customize your interactions with employees to ensure they are happy and feel valued by your company.
Your company’s benefits package is a critical element in the recruitment and retention of a quality workforce, but if your employees don’t understand their benefits, your organization is losing out on the actual, well, benefit of providing a benefits package in the first place!
To get the most out of your company’s investment in these rewards, it’s critical that you communicate your benefits to your employees – and we’re not talking a once a year, droning HR meeting with a sleepy Powerpoint and a stack of take-homes, nosireebob. We’re talking about a fully strategized, year-round effort to communicate, update and generally remind employees about the perks of working with your organization. Basically? This should be an in-house PR campaign, with you taking the lead.
But it takes too much time!
But our budget is too small!
Yes, we know. We’re all being stretched every which way and money is tighter than it’s ever been. That’s why it’s so incredibly important to take stock of the time and finances you do have available for Benefits Communication and USE THEM WISELY.
If you want your employees to actively engage with their rewards, you have to be actively engaged as well. According to a 2012 study, conducted by a North American communications strategy company, just 29% of employers communicate with their employees about benefits year-round – and yet, of those who do, 84% go on to meet all or nearly all of their communications goals for the year. Not bad stats.
Which brings us almost seamlessly to the idea of setting communications goals for the year, as in, this is something you really should do. It doesn’t have to be a big deal – just a list of four or five things that you would like to achieve and how you can measure your success.
Assess Your Communication Methods
A 2014 study conducted in the UK showed that 86% of the companies they surveyed relied on printed materials to communicate with their staff about compensation and benefits. But while printed materials may look great, they are notoriously expensive, they take time to create (which all but eliminates the opportunity for spontaneous communication) and with print, companies also likely incur additional costs for material distribution.
Other traditional pathways for communication include in-person meetings, which drain productivity and travel budgets for many companies and e-mail, which, while inexpensive, might not allow you to be as in-depth or personalized as you might like.
We’re talking video, websites, e-Learning, social media, targeted text messages, even smart phone and tablet apps – these are all responsive, affordable communications options, and ones your workforce will be able to engage with whenever they need it, and on their own time. Technologies like these make it easy for you to reach out clearly and often to your workforce, without ever having to buy a single stamp.
Your Best Bet?
Combine methods. Cross the streams. Get strategic! Invest your time and your budget in a combination of traditional and modern communications methods to engage your employees and keep them engaged.
Projections is here to help you create a custom benefits communication strategy for your workforce – and, if you like, we’ll even manage it for you, too! Contact Projections today to see how we can help you find solutions to your trickiest communication challenges!