Managing the human resources department of an organization can be a challenging yet rewarding position. Requiring the perfect blend of analytical thinking and people skills, the job takes a certain knowledge base in order to be successful. Here are six things every HR professional should know to excel in the position.
Evaluating employee performance is an important part of the HR process. When discussing room for growth, don’t be too quick to tell an employee how to fix the issue. Instead, ask for his input and ideas of what needs to be changed. This way, he’ll have more of a stake in his improving his performance.
In order to avoid union organizing as an HR professional, you need to cultivate a workplace that’s fair and focused on shared success. Be sure to give employees a say in the progress of the organization, and keep an open-door policy that welcomes feedback. This will deter employees from looking to an outsider for help.
When an employee isn’t a good fit for the organization or you’re facing budget cuts, it can present a real human resources burden. Preferably, hold the meeting with the employee early in the day and work week. Give her the necessary information — for example, when she’s expected to leave and what benefits she’s entitled to — while exhibiting compassion for her situation.
Following up on the last tip, HR managers may be faced with adversity in the workplace. When conflict arises, don’t mirror the employee (this will just escalate things). Instead, use non-aggressive body language and a calm tone of voice to bring him to your emotional level. You’ll also want to be sure to listen and repeat back what you hear, free of judgment. If the employee feels heard, that’s a step in the right direction.
Finally, in order to excel at your job, you need to stay abreast of trends and legal changes in the field of human resources. Subscribe to a magazine or blog and/or follow HR-focused Twitter and Facebook pages to be sure you’re keeping up with the current environment.